Frequently asked questions
We've compiled some of the most common questions we receive from our customers and added them to our FAQ page. If you don't find the answer you're looking for below, please contact us or call (317) 876-9335.
Our top priority is keeping your equipment running at peak performance, so we are available 24 hours a day, 7 days a week, 365 days a year.
For contracted service customers, we also extend a guaranteed 4-hour response time.
For your convenience, we recommend paying your invoices online through CalVault, our online asset management program.
You may also pay by clicking on the 'Pay My Bill' link from any electronically-received invoice.
If you prefer to pay by check, checks may be mailed to:
System Scale Corporation
P.O. Box 733482
Dallas, TX 75373-3482
In a nutshell, almost anything you could think of.
We're proud to offer calibration services for scale, electronic, dimensional, force, pressure, and temperature and humidity measurement instruments, with accreditation to ISO 17025 standards and NIST-traceable.
We also sell pre-calibrated equipment to help shorten the amount of time it typically takes to receive your new equipment.
For a more in-depth look at our calibration services, check out our Laboratory Services page.
We recommend using CalVault, our online asset management platform, for your calibration certificate printing needs. All historical certs are retained here and can be printed on-demand as needed.
To learn more about our online asset management platform, visit our CalVault page.
Calibration is critical to the performance of your measuring equipment. The goal of calibration is to minimize errors in measurement and alleviate measurement uncertainty.
Calibration ensures an instrument's accuracy and ability to report correct measurements each time it is used. Over time, instruments can drift outside of acceptable tolerances and report inaccurate results.
To learn more about calibration, visit our Services page.
NIST (National Institute for Standards and Technology) is an organization responsible for maintaining the master for various measurements. Think standards like "foot", "second", and "pound." NIST also sets the standard for environmental measurements like temperature, humidity, and pressure. All of our instruments at System Scale are calibrated to NIST, which means our master standard can be traced directly to the standard issued by NIST, guaranteeing precision.
ISO 17025 is an international standard that demonstrates a company is technically competent and able to produce accurate test and calibration results with complete precision. Being accredited to ISO 17025 is the most rigorous quality standard in the measurement industry and is very difficult to attain.
There's no set schedule for calibration, so the best place to start is either the user's manual for your instrument or the instrument's manufacturer. As you begin using your instrument, note how your process impacts calibration and call for service as needed.
Without regular service and calibration, it's possible for scales to be incorrect or operating outside of regulation requirements. Scheduling routine preventative maintenance for your scales can help reduce cost and give you the peace of mind that your equipment is operating at peak performance.
It's also important to remember that many scales have warranty requirements that should be taken into account for preventative maintenance schedules.
The answer varies quite a bit from process to process. In general, five factors impact the final true cost of downtime: Lost Revenue, Lost Productivity, Defective Product, Recovery Costs, and other Intangible Costs.
We created our Inaccurate Scale Cost Calculator to help you better understand the financial cost associated with inaccurate scales.
Each of our locations employs a Sales Engineer, Operations Manager and Office Manager, in addition to other support and service staff.
To find your team, visit our Office Locator and choose your location.
We're confident we have the expertise, service, and products to make your project a success, no matter the industry. However, we most often work with companies in the core industries listed below. Click on an industry to learn more.
We sell a variety of scales including lab instrumentation and precision balances, truck scales, floor scales, bench scales, rail scales, counting scales, and more. We're also proud to offer hazardous area equipment and a wide variety of terminals and indicators for your needs.
We also sell Systems and Data Collection Solutions to help configure, integrate, and transfer data to ensure your operation has access to the level of information that you require.
For a full listing of our products, please visit our Products page.
Absolutely! With over 1,000 scales and instruments in our rental fleet, our team of professionals can fulfill any requirements, including certified test weigh rentals for precision requirements.
Not sure if a rental is the right choice? Check out our Rental Questionnaire to find out.